A Professional Supplier for One-Stop Purchasing of Star Hotel Linens Supplies.
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A Professional Supplier for One-Stop Purchasing of Star Hotel Linens Supplies.
CLEAN AND TIDY LINEN CAN BRING COMFORTABLE EXPERIENCE TO GUESTS
Because of the high frequency of use of linen the number of washing times, and many linen washing belongs to outsourcing cleaning
then the management of linen is important.
The management of room linen has always been the key work of the department and the work that employees need to face every day.
The quality of linen management is related to the customer experience, the life of linen, and the key to reducing the cost of the hotel.
LINEN PURCHASE MANAGEMENT
1. When applying for linen in the new store, the application should be made according to about 3 times the number of beds in the hotel room.
2. The linen application of the hotel should be purchased once every six months according to the proportion of scrap.
3. After the linen arrives at the store, it is necessary to check the specific quantity and place it neatly in the warehouse according to the
specifications, models and categories.
4. When purchasing linen, it is necessary to embroider the mark, so as to distinguish the management of the hotel.
5. All newly purchased linen shall be sampled for inspection and checked to see if it is consistent with what is indicated in the contract.
6. The principle that the new linen should be concentrated on one floor when the shop is used, and the old linen on the original floor
should be transferred to other floors to avoid confusion. In principle, old linen and new linen are not allowed to be used at the same
time on the same floor.
DAILY MANAGEMENT OF LINEN
1. The hotel shall distribute linen to each floor in a fixed amount according to the number of beds on each floor.
2. Make a table of the fixed number of linen equipment for each floor and paste it in a prominent position among the linen.
3. Each floor has a designated linen manager to manage the linen on the floor, and is responsible for the quantity and washing
quality of the linen. If there is, damage or loss, the linen manager on the floor shall be held responsible.
4. The linen of each floor is managed separately and counted separately. If the linen is borrowed between floors, it must be
recorded and returned in time.
5. Every week, the linen manager shall organize the morning shift attendants to count the linen of the floor, including the room allocation
linen cabinet, work car, dirty linen and washing company, and carefully record and check whether the quantity is consistent with the
fixed quantity. If there is any discrepancy, find out the reason promptly and report to the room supervisor.
6. Arrange the work car according to the amount of linen for 6 rooms before the morning shift attendant gets off work every day; During
the middle and night shifts, the linen of the designated working car is used for passenger service, and the dirty linen replaced is placed
in the linen room of the floor. If there is additional linen in the room, it must be carefully recorded in the shift book.
7. The financial department and the room manager organize a linen inventory of the department every month.
LINEN WASHING RECOVERY MANAGEMENT
1. The dirty linen storage area should be designated in the workshop to avoid secondary pollution.
2. The room attendant shall truthfully fill in the room linen replacement quantity in the Floor Cleaning Worksheet after finishing the room,
and classify the dirty linen to the designated area of the work room.
3. The room attendant shall store the linen that needs special treatment (such as blood, shoe polish, red wine pollution, etc.) separately
from other dirty linen, and explain to the washing company when collecting linen, asking it to do special treatment.
4. When the room attendant finds that the linen is not clean or damaged, it should be stored separately. When the washing company
personnel collect the linen, they should be asked to wash it back or return it. At the same time, the washing company personnel must
sign for confirmation.
5. After checking the linen with the staff of the washing company, the staff of the other party shall be supervised to classify the dirty linen
into linen bags, and keep it away from the floor in time. It is not allowed to drag the linen or pile it in the elevator entrance and the corridor
of the guest room.
6. The housekeeping staff shall request the washing company to return the corresponding quantity of clean linen according to the linen
delivery, underload and return number confirmed with the washing company the previous day. If the washing company is unable to return
the number of washing, it should record in the Floor Linen washing Handover Table the number of the washing company, the number of
underwashing, and the number of back washing must be added up daily to avoid long arrears and omissions.
7. The attendant shall record the linen delivery, recovery, undercount and return quantity of his floor every day, and submit it to the room
foreman for daily summary. 8. In the linen recovery, it is necessary to check the washing quality initially, and record when there is backwashing
or washing damage, and the recording number is strictly prohibited.
HOW DO WASHING COMPANIES COOPERATE
1. The washing company must receive and deliver the linen on time according to the contract.
2. When the linen is transported by the washing company, it must be transported by the employee elevator; Hotels without staff elevators
must stagger the peak passenger flow.
3. When receiving and sending linen, the washing company must go to the workshop to count and classify the quantity. And in a linen
packing bag, do not allow the use of bed linen cover packaging.
4. Vehicles transporting linen shall be parked at the location designated by the Security Department and shall not affect the passage of
other vehicles or pedestrians.
5. When the dirty linen pile is placed in the elevator room of the floor, it can not affect the passage of the guests, the stacking height can
not exceed 50CM, and the stacking time can not exceed 10 minutes.
6. The linen receiving and sending personnel of the washing company shall wear the working name plate of the washing company uniformly.
7. The linen receiver of the washing company has a clear face, neat hair, no weird hairstyle, and neat and unified dress.
8. The linen receiver of the washing company is forbidden to make noise when entering the hotel area, handle gently when operating, or
use or damage the hotel equipment and facilities, otherwise compensation will be made according to the price.
9. The linen receiving and delivery staff of the washing company shall greet and give courtesy to the guests. It is forbidden to rest, chat, chew
betel nut or smoke in the hotel area.
10. If the washing company violates the above contents, the found personnel shall report to the superior in time and impose punishment
(the penalty amount shall be agreed upon when the contract is signed).
SCRAP STANDARD FOR LINEN
1. The linen for compensation for damage to the guest shall be supplemented by the corresponding amount of linen to be obtained by the
room staff on the miscellaneous charge sheet or the deductible confirmed by the hotel management staff above the duty manager.
2. Hotel management personnel such as room supervisor or foreman shall conduct spot checks on floor linen room from time to time every
week, find out the cause and deal with the lack of it in time.
3. For the normal damaged linen, the floor attendant shall fill in the damage report and confirm it by the room manager, report it to the
general manager and the financial department for approval, and replace the corresponding linen with the damage report and reported linen.
4. Each room manager shall summarize the amount owed by the washing company, the amount of washing damage, and report it to the hotel
finance and general manager, so that the hotel can negotiate compensation with the washing company in time. The compensation amount
confirmed by both parties shall be deducted from the monthly washing fee, and the loss of the month must be compensated in the monthly
washing fee.
5· The report of damaged linen shall be confirmed by the room manager and the finance Department at the same time every month whether
the reporting conditions are met. To report the loss of linen, an account should be set up and a clear mark should be made to distinguish the
normal use of linen, so that all departments can use it correctly.
6. If the cloth is damaged, virtual edge or blackened seriously, it shall not be put into use again and must be scrapped.
We manufacture an extensive range of Premium and Luxury Bed linen, Bath linen, towels, Bed Sheets, mattress, pillows, and Hospital Linen products that are perfectly designed for the hospitality and hospital industry.
