HOTEL GUESTS EXPECT THE BEDDING TO BE CLEAN AND HYGIENIC
NOT EXPECT QUALITY CHARACTERISTICS
1. Hotel room bedding cleanliness is the hotel's most basic health and safety
requirements, is the hotel room goods to meet the purchaser rest, sleep
needs of the most basic health and safety standards, to a large extent
affect the customer's desire to buy, this is the most basic quality
requirements, rather than quality characteristics.
2. The quality characteristics of bedding include color, size, thickness,
yarn count and density of cotton fabric, softness, pillow height,
hardness and so on.
LIST LIKE GOOD BEDDING
1.A comfortable pillow is the beginning of happiness
The beginning of sleep is a comfortable and soft pillow experience,
according to the feedback of various hotels, cotton pillows
have been recognized by customers, because cotton is filled
with its strong resilience, and can also help sleep
RIGHT ANGLE
In the major star hotels are like to use
right Angle sheets, because it can be
better fixed, do not let the core move
3. Quality characteristics also refer to the inherent properties of a product, process or system that are relevant to the
requirements. It reflects the objective requirements of product use, and clearly specifies the technical and economic
parameters that reflect the main characteristics of product quality. The key to the concept of quality is "meeting requirements".
These "requirements" must be translated into targeted characteristics as the basis for evaluation, inspection and assessment.
Because the needs of customers are diverse, the characteristics that reflect quality should also be diverse.
Features of the service:
1. Intangibility
Intangibility refers to the abstractness and intouchability of the service. That is, service
as an intangible activity, unlike the physical product displayed in front of the customer,
invisible, can not be touched, not easy to form in the mind, so the evaluation of service
quality is often made by their own satisfaction after consumption, subjective randomness
is greater.
2. Storage
Service is: "An action, a performance, an effort." It exists only at the point in time when it is
produced, and once the "production" is over, the service as a product ceases to exist. That is,
once the opportunity to serve is lost within a limited period of time, it will not return.