Hotel guests expect the bedding to be clean and hygienic, which is the desired quality characteristic?

HOTEL GUESTS EXPECT THE BEDDING TO BE CLEAN AND HYGIENIC

NOT EXPECT QUALITY CHARACTERISTICS

1. Hotel room bedding cleanliness is the hotel's most basic health and safety

requirements, is the hotel room goods to meet the purchaser rest, sleep

needs of the most basic health and safety standards, to a large extent

affect the customer's desire to buy, this is the most basic quality

requirements, rather than quality characteristics.

2. The quality characteristics of bedding include color, size, thickness,

yarn count and density of cotton fabric, softness, pillow height,

hardness and so on.

LIST LIKE GOOD BEDDING

1.A comfortable pillow is the beginning of happiness

The beginning of sleep is a comfortable and soft pillow experience,

according to the feedback of various hotels, cotton pillows

have been recognized by customers, because cotton is filled

with its strong resilience, and can also help sleep

RIGHT ANGLE

In the major star hotels are like to use

right Angle sheets, because it can be

better fixed, do not let the core move

3. Quality characteristics also refer to the inherent properties of a product, process or system that are relevant to the

requirements. It reflects the objective requirements of product use, and clearly specifies the technical and economic

parameters that reflect the main characteristics of product quality. The key to the concept of quality is "meeting requirements".

These "requirements" must be translated into targeted characteristics as the basis for evaluation, inspection and assessment.

Because the needs of customers are diverse, the characteristics that reflect quality should also be diverse.

Features of the service:

1. Intangibility

Intangibility refers to the abstractness and intouchability of the service. That is, service

as an intangible activity, unlike the physical product displayed in front of the customer,

invisible, can not be touched, not easy to form in the mind, so the evaluation of service

quality is often made by their own satisfaction after consumption, subjective randomness

is greater.

2. Storage

Service is: "An action, a performance, an effort." It exists only at the point in time when it is

produced, and once the "production" is over, the service as a product ceases to exist. That is,

once the opportunity to serve is lost within a limited period of time, it will not return.