Hotel Collection Bedding Coverlet Series

Printing is soft to the touch
In general, printing is divided into two types: reactive printing and dye printing.
Reactive printing is a chemical reaction between dye molecules and cotton fibers. After much washing, the dyes dissolve in the fibers and feel soft. The paint uses glue to stick the paint and the fabric together, so that the fabric looks hard and the paint is very stiff and not soft.

Hotel Linen Supplier / Manufacturer / Hotel Linen Company


High quality fabric texture
In terms of fabric qualities, satin is definitely the best. Because the simple weave is durable, but the fabric is hard and the design is monotonous.
Twill is soft to the touch and has a good shine, but the fabric is not resistant to wear, satin is more luxurious than twill, but the floating threads wear easily, fluffy or the fibers pull out. Pay attention to daily maintenance.


Hanbi Textile Official website: https://www.hanbi-hotelsupplies.com
Contact us(WhatsApp number): +86 191 6238 7613

"Less than 10% of effectively established strategies are effectively executed"
"70% of businesses fail not because they lack a good strategy, but because they lack effective execution"


There are many reasons for poor execution, usually including:



Hotel restaurant




Manager's problem
Hotel managers, especially the top managers, are not enough role models. For example, employees are required not to smoke in the hotel area, but they are smoking in front of employees with cigarettes in their mouths all day long; employees are required not to gamble, but they show off their first-class gambling skills in front of employees. Secondly, the coordination ability and planning ability of managers are too poor.

The introduction of the management system and various policies is not rigorous, resulting in changes in the day and night, and calling "the wolf is coming" in the long run, so that the employees have become psychologically indifferent. What's more, some managers, in order to demonstrate the strength of management, on the one hand stepped up the concocting and issued a regulation, on the other hand they wanted to show the democratic atmosphere, and discussed the newly introduced policies collectively at the meeting. This kind of "lifting a rock to drop on their own feet" practice, in many domestic hotels are common.


Therefore, if an enterprise wants to strengthen its execution, it must attract the attention of managers when each plan is introduced. Any aspect that involves managers must be the first to demonstrate and set an example.



Hotel room




systemic
The hotel industry is the embodiment of a service cycle, which determines that the service process and the work process are interlinked. Since they are interlinked, it determines that any system is not independent, but affects the whole body.




To put it bluntly, many hotels write a system when they have problems, but the system itself is not perfect. As a result, a system was introduced to solve one problem, but the system itself brought three new problems.




The system itself is unreasonable, lacks pertinence and feasibility, or is too cumbersome and not conducive to implementation, which has become a major reason for our failure to implement. There is also the cooperation of various "interfaces". If these issues are not considered when the system is written, it will eventually be ineffective. Finally, we should also be alert to a problem that is too advanced.




We have accepted many advanced management ideas, but there is a gap between the ideas and the reality. Whether your personnel quality has reached the application level of your new system and policy is the premise of which system you choose. Otherwise, the implementation is empty talk.



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program persistence


If your systems and policies are theoretically sound, there's also the issue of persistence. It's like opening a restaurant. You may lose money in the first three months, but as long as you persist for one more day, you can make a profit. Some people persist for another day, while others cannot persist, and finally end up losing everything.




From the service industry, I think hotels should learn from Singapore Airlines. I learned from a friend that they were promoting the general principle of air priority service: women first, seniors first, children first. This is a well-known principle now, but it was a new slogan at the time. There is no problem with the child first, the elderly first is no problem, and the lady first has a problem, after the couple in the Arab country gets on the plane, when you take care of his married wife first, when you give the lunch box and drinks to his wife first at times, this gentleman will feel ashamed, and married gentlemen in Japan and South Korea also feel ashamed, so when pushing, the guests are often resistant and do not feel good. Therefore, it began to deny and retreat.



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However, Singapore Airlines did not. They believed that the reason why it could not be pushed forward was because the strategy was not in place when designing this general service principle. It was not the fault of the employees, but the management personnel were not in place. When married Japanese, South Korean, and Arab couples are sitting together, they are holding tea drinks, looking at the husband all the time, and saying hello to him, "Hello, sir", but the tea is not handed to him, bypassing him , gave it to his wife, that is, using such a strategy, killing two birds with one stone, that is, not neglecting the husband and taking care of his wife first. So later, their service was well promoted. Therefore, many policies of the hotel cannot be implemented, and the lack of a kind of tenacity is a big reason.



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Insufficient supportive policies


The implementation of a system requires a lot of support, usually including personnel, equipment, materials, methods, environment and information.


· Personnel is whether the quality of the personnel you implement the system has reached or not;
· Equipment and raw materials are the material basis for you to complete this system;
· The environment is the external support for you to complete the system;
· Information is the guarantee and delivery system for you to complete the system;




Another is the method. Ideological indoctrination is very important, especially when implementing new policies. Ordinary employees even include quite a few managers. On the surface, they support the new policy, but actually think that they are looking for trouble for them, and they have a lot of resistance. This shows that the publicity and preparation period of this policy is not long enough or the publicity is effective.



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The cycle is repeated, and the execution system of the spiral is not sound


In fact, it is the PDCA cycle, especially in the supervision and inspection links. It is often the case of those who enforce the system and those who don't, and the result is a crackdown on enforcement and a very bad corporate culture.




As soon as a new policy is issued, everything will be fine. As for whether or not it has been implemented and how well it is implemented, there is no feedback or inspection at all. This state of indifference has caused the implementation to get worse and worse.



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In short, the purpose of finding the cause is to solve the problem. Now that we know the above-mentioned reasons for poor execution, we are required to effectively improve the quality of managers, scientific judgments of the system and effective feedback of inspections, in order to gradually improve our execution.

Restaurant service


1,Waiting time for customers to order dishes When customers enter the restaurant and take their seats, the waiter should come in the restaurant to greet customers within 2 minutes at the latest and order food for customers.


2,Time to serve the order to the table - after the customer's order, the first order of the order must be served to the table in time, 10 minutes for breakfast, 15 minutes for lunch and dinner.



Hotel restaurant




3.Table cleaning - After the guests finish eating and leave the table, the waiter must clear the table within 4 minutes and reset the table.


4.Room service - Guests order food in the room by phone, dishes must be delivered to the guest room in a timely manner. Breakfast delivery is 25 minutes; 30 minute lunch delivery service; Dinner delivery service is limited to 35 minutes.



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Lobby Bar Service


1,Guests are waiting for service time in the lobby bar - after the guests are seated, the waiter must come to serve the guests within 30 seconds.


2,time for guests to serve drinks to the table - during reduced hours, guest drinks (drinks) must be served to the table within 3 minutes; During peak hours of work, it must be brought to the table within 5 minutes.


3.Cleaning the tables in the lobby bar - After the guests leave, they must clean the tables within 2 minutes and keep them clean so that the new guests can be seated.


Hotel Lobby Bar




Labor intensity and service effect


1,Each waiter in a restaurant is responsible for ordering and delivering food for 40 to 50 guests per day.


2,Guides are responsible for making 20 to 50 guests have meals every hour.


3.The waiter is responsible for completing the cocktail preparation for 5-6 guests per hour.


4.The chef of a restaurant needs to prepare dishes for 6 to 12 guests every hour, and 40 to 60 guests every day.



Hotel Lobby Bar





Room service


1,Each room hostess is responsible for arranging 16-18 rooms per day (international hotel industry standard), and every hotel room hostess in my country is responsible for arranging 10-15 rooms per day.


2,It takes 25-30 minutes for the room hostess to arrange the room, and at the same time, it must meet the standards of cleanliness, comfort, convenience and safety.


3.Additional services such as bath towels and extra beds that guests need temporarily must be delivered to the guest room within 10 minutes of guest calling.



Hotel room




Engineering maintenance services


1,Guest room maintenance - If the guest uses the telephone to inform the front desk or telephone exchange of guest room maintenance items, engineering maintenance personnel must arrive at the guest room maintenance site within 5 minutes.



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2,Maintenance items in public places, such as restaurants, conference rooms, etc. - Engineering maintenance personnel will arrive at the maintenance site within 15 minutes after receiving the maintenance call or maintenance notice for timely maintenance.


3.Conference facilities planning - The use of multi-purpose hotel halls is also frequent, especially for large, medium and small seminars, trade fairs, etc. All arrangements and planning of the meeting, such as sound, lighting, etc., the engineering staff is responsible for all arrangements one hour before the start of the meeting to ensure the effect of the meeting.



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Front office service


1,Waiting Time for Guests to Reception Front Office Service Desk - Once a guest enters the Front Office Service Desk, whether it is for check-in or inquiries, Front Office Service Reception staff must receive the guest within 60 seconds and welcome the guests.Arrival, otherwise There is a lack of service etiquette.


2,It's time for guests to move in and check in - Front desk service receptionists should not only treat guests' transfer and check-in procedures enthusiastically, but also follow service efficiency time, that is, time guests are limited to transfer procedures to 2 minutes.



Hotel towel




3.Check-out time for departing guests - Effective service time is limited to 1 minute for guests to check-out and collect payment.


4.Telephone Service - Telephone calls between guests and the hotel must be answered and delivered within 3 phone rings. The main service desk shall have a 24-hour telephone service.




Hotel towel


Ten principles of customer service


1,More than any other job, first and foremost is learning how to help your customers.


2,You have to keep in mind that you are here to fulfill the customer's needs, and all other reasons are secondary.


3,Customers are always right because only they know if they are fully satisfied and if they are getting what they paid for.



Hotel bathrobe





4 ,When unsatisfied customers send you a complaint letter or call you to file a complaint, it is a sign that they are not getting what they expected in return.


5,Dissatisfied customers are not a problem, they are a challenge or an opportunity for you, and instead of complaining to others, they give you a chance to correct your mistakes.


6,Put yourself in the shoes of the dissatisfied customer and think about what you would ask the other person to do if you were in their shoes. This way, you can convert them into happy customers in a good way.



Hotel slippers




7,If there are unsatisfied customers, it is not enough to give them everything you have already promised, you should surprise them with some additional benefits.


8,This part of the additional benefit should motivate them so that they become regular customers.



Hotel toiletries set




9,When you deal with unsatisfied customers, you must understand that you are keeping a customer who is leaving. Instead of a deal about to be lost.


10,We must treat customers as long-term customers with patience and warmth, and we must put an end to any hasty and contemptuous behavior in receiving customers.

Conservation and Control of Water Energy



1. Induction water saving taps can be installed in public toilets and flow saving taps in the bathrooms of the rooms. With proper control of water flow, 1/3 can be saved.


2. The hotel can recycle some of the sewage and use it to irrigate the green space, wash the car, cool down ...

3. The hotel can use the rainwater collection system, which can be reused after treatment, so as not to let the resources flow in vain.

4. A smart induction water saving system can be installed in the staff bathroom.

5. Create a water-saving atmosphere and remind guests and staff live. For example, place reminder cards in rooms and public toilets: 4 cups of water are needed to wash with a cup, etc.







Energy saving and control



1. Establish a system, mobilize employees to develop good habits, strengthen water, electricity, oil and gas leak inspection, and prevent long-term water flow. According to tests, domestic general companies waste 5% -10% due to running and dripping.



2. Adopt a new energy saving light source. Although the price of energy saving light bulbs is several times higher than that of traditional incandescent bulbs, the luminous efficiency is 4-5 times higher and the lifespan is 8-10 times longer, which is entirely feasible. If all hotels use energy-saving light bulbs for lighting, at least 70% of the electricity can be saved. In addition, the spectral chromaticity of energy-saving lamps is now close to that of incandescent lamps, which does not affect the contrast of the atmosphere.



3. A large number of different types of signs and night lights in the hotel can use LED lights with light emitting diode, each of which consumes less than 1 watt of power. Induction energy-saving lamps should be used in hallways and fire escapes to prevent any bright lights.



4. Adopt the smart energy saving voltage adjustment switch system. The common areas of the hotels: The lobby, the meeting room, the multi-function room, the banquet hall, etc. are often equipped with hundreds of light bulbs. This system can adjust the voltage and radiation depending on the sunshine conditions and the atmosphere that will be created, which can save about 20% of electricity.



5. Install solar panels on the ceiling and wall according to local conditions to provide additional energy for the hotel. The average sunshine in my country is more than 2000 hours. The newly built hotel can achieve the functions of collection, storage and distribution of solar energy according to the optimized design of the building itself. Solar heating, solar cooling, solar electricity, etc., each square meter of solar panels can save 800 degrees of electricity per year and 300 kg of standard carbon.



6. Exterior street lights, lawn lights, floodlights, traffic lights, etc. can be used. Some hotels in Japan use solar parking sheds, which not only can provide shade to visitors' vehicles from sun exposure, reduce energy consumption and air conditioning pollution, but also provide power to the car. hotel. There is no technical problem with such an approach, the key lies in the concept.


7. Set the air conditioner temperature to 28 ° C. The air conditioning in many hotels makes guests feel very cold in summer and extremely hot in winter. The Japanese government once launched a campaign to promote energy savings, requiring hotels and office buildings to adjust the air conditioning to 28 ° C and encouraging people to take off their suits and ties and wear short-sleeved casual shirts during formal wear. and business activities. It can not only reduce the power consumption of air conditioners by 10%, but also significantly reduce the chance of suffering from air conditioning diseases.











Efficient use of basic materials



1. Support not to take the initiative to provide six small items at the same time, hotels can provide them appropriately according to the needs of the guests, this approach will be recognized by more and more consumers.

2. Disposable plastic bags, disposable tableware and tablecloths for waste reduction are not provided. The use of stainless steel chopsticks can be supported, which are easily sterilized at high temperatures and can be used permanently.

3. Save paper. Using the paperless desk, the paper can be used on both sides. Napkins, napkins, notes and stationery are not open for supply, one for each person, and must be provided. Try to use a mouthwash and small towels that can be used many times.

4. Lost cotton fabrics can be transformed into rags, mops, chair covers, etc.

5. Useful old computers, furniture, bedding, etc. can be transported or given to poverty-stricken areas for recycling.







Conclusion: By advocating green consumption, hotel products are ultimately the ultimate consumer goods, hotels need to establish a sense of social responsibility and support savings as a way of life. Use lively and varied forms to create a life-saving atmosphere.






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